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This weekend ended up teaching me a lesson I didn’t expect, all because of a simple mistake. When I got home on Friday, I assumed I had brought my laptop with me like I always do. By Saturday morning, it became painfully clear that I didn’t have it. That laptop is central to everything I do for work...
I recently had a conversation that completely shifted how I think about leadership in the workplace. We were discussing office culture, and someone made a point that really stuck: sometimes, an office manager’s job isn’t just managing orders, phone calls, or technology—it’s about managing attitudes....
I’ve been reflecting a lot on what it truly means to lead, and one lesson keeps standing out: doing tasks does not equal leadership. I see it far too often—people working hard, checking boxes, staying busy, and assuming that effort alone makes them leaders. It doesn’t.
Leadership is about more than...
I was reminded recently that mistakes aren’t what define us—how we respond to them does. That lesson came from a simple experience that had nothing to do with appraisal work, yet it applies directly to how we serve clients and protect our professional reputations.
After a long day of physical work,...
I was reminded recently how much attitude matters—far more than we often want to admit. In a recent Dream Team Mastermind discussion about running a business, the topic turned to employees who “do everything right.” You know the type: shows up on time, works hard, follows instructions, checks all th...
Over the years, I’ve watched frustration boil over in our profession—especially when it comes to bidding assignments with appraisal management companies. I get it. I’ve felt it too. But a couple of recent conversations forced me to step back and ask a harder question: are we reacting emotionally, or...
