Recently, I found myself snorkeling in the crystal-clear waters of Hawaii's Captain Cook Bay, surrounded by vibrant coral reefs and colorful marine life. It's a dream vacation, but what if I told you I wasn't just enjoying paradise—I was also making money?

Let me explain. My spouse and I embarked o...

In the realm of business ownership, uncertainties lurk around every corner, much like a pilot scanning the skies for alternate landing spots. This analogy struck a chord with me recently during a coaching session with a client. We delved into the concept of the Worst Case Scenario (WCS) and how prep...

In a recent minisode on the Appraiser Coach podcast, I revisited a phrase that once graced every episode: "Go create some value." This catchphrase holds profound significance, urging listeners to transcend mere transactions and embrace a broader understanding of value creation.

Reflecting on why th...

You know, I'm not sure I'm a firm believer in karma, but I do believe in the power of goodness. So, let me share a real-life story that happened to me, and let's see how we can apply this to our appraisal world and the importance of customer service.

For those of you who don't know, I dabble in the...

In our fast-paced world, where efficiency often reigns supreme, it's easy to overlook the significance of follow-up in various aspects of life. Recently, I had a routine eye exam experience that underscored the importance of follow-up in delivering exceptional service and ensuring customer satisfact...

Picture this: I'm at this appraisal conference, chatting with David from Working RE magazine, when he drops this bomb of wisdom on me. He says, "You don't know what you don't know." Now, I know it sounds like one of those "duh" moments, but stick with me here. It's a pretty brilliant concept.

Think...