Why Listening Matters More Than You Think
Oct 19, 2025
This past week, I had two completely unrelated service experiences that left me with the same takeaway: if you're not listening, you're failing.
First, a warranty call for a dryer with two separate issues. I made sure to clearly communicate both problems—twice. I waited two months for the repair visit, only to find out the tech was only prepped for one issue. The second? He had no idea it even existed—and couldn’t fix it without a part that could’ve easily been ordered if someone had just listened.
Then there was the DIY gravel walkway project at one of my short-term rentals. I hired someone I thought understood the task. I even sent a detailed, step-by-step message outlining exactly what needed to be done. Guess what? He skipped the first—and most important—step: digging. The result? Gravel spilling out everywhere and a redo on my dime.
These two examples reminded me just how critical listening is—not just in personal life, but especially in business.
As an appraiser, I deal with people every day. Homeowners. Agents. Lenders. Maybe they’re not the ones cutting the check, but they are part of the process. When they speak, I make it a point to listen—not because I have to, but because it’s the right thing to do. And guess what? Being helpful, being kind, and truly hearing people can turn a stranger into a future client.
At the end of the day, people remember how you made them feel. Listening is the easiest way to leave a positive impression—and in this business, that matters more than ever.
Check out The Appraiser Coach Podcast for more info on this topic:
